Return + Exchanges
CUTEBOOTYLOUNGE RETURN POLICY (Please Read Before You Begin)
Customer Service Hours
Monday to Friday 9AM - 4PM PST
DUE TO COVID-19 ALL SHIPPING WILL BE DELAYED 3-4 ADDITIONAL DAYS! We are NOT responsible for shipping refunds due to delayed shipping out f our control.
We will NEVER ask for payment information over the phone! This is a violation of our security policy. You will be emailed a link to pay directly through Shopify. ALL emails from cute booty will come from firstname.lastname@example.org.
Please ship all Returns/ Exchanges to:
Cute Booty Lounge | 21505 Sherman Way | Canoga Park, CA 91303
Text us! (818) 722-1976 | Call us: (818) 462-4149 | Email Us: email@example.com | Stalk Us! @cutebootylounge
You have 30 Days from the day you receive your package to return or exchange your items (*Currently Extended to 60 Days*)
In Store Returns: Currently Subject to Mall Hours - MALL CLOSED
International Returns - Refunds or Store Credit* - Unfortunately, our online return application will not work for International Customers. If you are outside of the US, you will be responsible for the return of your order. Please see our return address at the bottom of this page. Since we cannot offer free return labels to our international customers, an additional "thank you" $15 credit will be issued to you if you choose store credit over a refund...
Domestic Returns - Refunds or Store Credit* - Return requests must be completed within 30 days of receiving your shipment. If we do not receive your items within a timely manner, you will automatically be issued a store credit. Items eligible for return must be in new & sellable condition. Customers are responsible for return shipping charges and will not receive refund for original shipping unless fault lies with Cute Booty Lounge and specified at the time of return. (The shipping label purchased for original order was a service already executed.) If your return does not provide return preference, you will automatically be given store credit.
Exchanges*: Exchanges will be issued as a store credit for a better and faster experience.
FINAL SALE ITEMS: All final sale items are FINAL SALE. There are no exceptions.
Damaged Bootys: Do you have a damaged booty?! You MUST email or text us photos of the damage. It is up to Team Cute Booty to assess the damage. Some damages will not be required to be returned.
*E X C L U S I O N S:
Due to Health Code Regulations & Guidelines from The Center for Disease Control, we are unable to handle any type of soiled merchandise. Should you need to return something that has been worn, please thoroughly wash the item according to our washing instructions. Your return request will be rejected if any of the following is detected: |Soiled or Worn Pant Leg Bottoms | Deodorant Stains | Foreign Odors | Soiled Crotch Areas | Altered or Cut Merchandise | Perfume Smells or Scents from being Worn, Laundered, or Dry-cleaned | Pet Hair | Dirty Bottoms | |Pilled Fabric on Inner Thighs | Mistreated Merchandise | Deliberate Damage | Malicious Intent |
If your return request is denied due to a soiled item and you want the item back, there is a MANDATORY $10 return fee.